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Posted: Thu Apr 30, 2020 2:33 am
by alhudar
The sensor was calibrated by PS-CAL software (Version Everything went smooth until the end when uploading the new Cal factors to the sensor. PS-CAL asked me to Recycle the power to the Power Meter while uploading process but when the power meter switched on The sensor was giving us ERRROR "" -310" System error; Sensor EEPROM Linearity data not found or unreadable "" The message error was shown by the power meter.
During uploading the new cal factors I did not do the Linearity check point because I did not do the linearity test for the sensor. Also I can zero the sensor but I ca not calibrate it with the power meter. Also, I uploaded the old data but still the same error is displayed.
Power meter used: E4418B
Power sensor cable used: 11730A/E9288A


Posted: Thu Apr 30, 2020 12:54 pm
by gtolentino
Hello alhudar,

We've reached out to you over email several times over the past two weeks, but it appears that they have not been getting to you. I will reach out again today, to all of your email addresses that I have on file. If you do not receive that email, please email me at so that we can work on this issue.